The following was posted by one Richard Teo :
Senior citizens above 60 were given priority of boarding, you could select any seats of your choice, there was no such thing as fuel surcharge added to the cost of the ticket. In short, there were no hidden costs. But AirAsia , nowadays cannot boast of its 'now everyone can fly' slogan because its concept has been totally altered. Now, its policy is to charge for everything. Senior citizens no longer have the privilege of boarding first. If you want to board first you have to pay for priority boarding. If you want to select your favourite seats you have to pay for it. Just you think that is the end of it, you are hit with another cost. It's call processing fees for using a credit card for your online booking.
It seems that the credit card company commission is even passed to the passenger in the guise of processing fees. The moral of the story is that we should no longer be deceived by the AirAsia slogan of 'Everyone can fly'. Maybe its time travellers should revert back to our national carrier MAS. At least there are no hidden costs and what you pay is transparent. And if you are a golfer the more reason why you should travel MAS because they don't charge you for your golf bags whereas AirAsia charges RM50 for that extra luggage. And if you are a handicapped person, please be aware that AirAsia charges RM15 for using their wheel chair. Lastly, MAS provides you the luxury of boarding and landing using an air bridge whereas with AirAsia, you have to be content with climbing up and down a gangway to board and disembark your flights.
The reason? Because AirAsia can save paying the airport authorities for using the facility at the expense of discomfort to the paying customers.
I guess you can say that when one becomes successful, one tends to forget his own humble beginnings. Although we can accept this no-frill concept, the impression given is that, what they can't get from you in the air, they squeeze you on the ground.