PUBLIC SATISFACTION WITH POLICE AT RECORD HIGH, SAYS HISHAMUDDIN
The public satisfaction in dealing with police stations has increased to 70.5%, far outstripping the Key Performance Indicators' (KPI) target at 60%.
Home Minister Datuk Seri Hishammuddin Tun Hussein said the outcome was based on a study conducted by TNS International, a custom market research company, on community satisfaction on police duties last year.
He attributed the success to relentless police efforts in introducing various approaches, including creating a customer service ratings and triage rooms in dealing with specific cases.
"The study clearly shows that the public have acknowledged that the police have implemented the tasks entrusted to them and they are confident of the police services," he said in a statement.
Hishammuddin said the public perception of the police as a whole had improved but efforts needed to be focused on creating a more secure environment.
As the TNS International's findings last year showed that 52.9% of respondents had expressed worries that they could become crime victims, he said efforts needed to be intensified to enhance a sense of security among the public.
He said the achievements were presented at the first meeting of the National Key Result Areas (NKRA) Delivery Task Force on crime this year, which was chaired by Deputy Prime Minister Tan Sri Muhyiddin Yassin on Friday.
He said two initiatives would be implemented in this year's NKRA, namely deploying more policemen on the streets to reduce street crimes and stepping up community policing by involving more people in crime prevention activities.
"The overall crime rate last year dropped by 11.1% or 19,629 cases from 2010, exceeding the goal set at 10%," he said, adding that street crimes decreased to 39.7%, nearly reaching the target of 40%.
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If what he says is true that the drop in crime rate is attributed to the police diligence, well, I guess it's time we do away with our G & G services which is costing the residents a "bomb" How about it, Hisham?
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